IT Implementation Support


Makati, Metro Manila, Philippines - 0001

 
Qualifications and Skills:
  • Bachelor’s/College Degree in Computer Science, Computer Engineering, Information Technology or equivalent
  • Preferably 2-3 years’ experience in Windows Server OS, Microsoft SQL Server, Active Directory, Web Deployment (Apache Tomcat/IIS), Javascript
  • Advantage Skills or willingness to learn the following technologies: AngularJS, JSON, MongoDB, REST API, XML, Enterprise Service Bus
  • Transportation and Communication Allowance
  • HMO
  • Vacation and Sick Leave, 10 credits minimum and 15 credits maximum. If unused, convertible to cash
  • Bonuses
  • Loans
  • Trainings - local and abroad
  • Summer Outing local or abroad
Support
  • Perform problem isolation and analysis and provide workaround or permanent fix to Clients first level support
  • Escalate unresolved Second Level problem to solution architect, product development team and principal’s technical support
  • Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is through email, phone, and onsite if necessary
  • Answer technical issues raised by clients, IT Managers, and CIOs on how to optimize usage of Infomax products
  • Conduct installation and verification testing of software products as needed
  • Communicates with clients regarding Product Support Lifecycles in order to not to disrupt operations
  • Conduct regular refresher product training and new product features to Clients
  • Configure and fine-tune cloud infrastructure systems
  • Install and configure virtual cloud instances
  • Support cloud servers including security configurations, patching, and troubleshooting
  • Establish Virtual Private Networks (VPNs) to customer environments
  • Technical knowledge of Windows Server, Active Directory, Group Policy
Implementation
  • Install Infomax products as part of a Project Implementation Team
  • Customize client solutions based on requirements documents provided by Services/Solutions Architect Team
  • Performs assistance during SIT and UAT during solution implementation
  • Implement changes and/or updates to client solutions post-implementation
  • Provide documentation requirements as part of the Implementation Deliverables
  • Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for product version
  • Inform the immediate supervisor and project manager of any issues that may affect the project
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